As a business owner in a past life, Kazantzis Real Estate agent Darrell Alexander knows a thing or two about customer service.

Darrell, who is licensed in Connecticut, Rhode Island, and Massachusetts, recently discussed how he helps his clients navigate the real estate process.

How does your past experience translate into the Real Estate market?

Before becoming a Realtor, I owned an auto service garage for more than 18 years. As a business owner, I learned how to communicate with customers, adhere to their needs, and provide positive results. It's not much different with real estate. Once I learn what a client wants and needs, it's my job to help them through the process and make their dreams a reality.

What sets you apart from other Realtors?

Whether my clients are buyers or sellers, I don't treat them like a number or another deal. I listen to them, pay attention to their wants and needs, and do my best to accomplish what we set for goals.

Just going thru the whole process of purchasing a home myself, I totally understand what a buyer goes through. I apply that what I've learned, not only in their search but also what needs to happen to get to the closing table.

What do you love most about being a Realtor?

Helping both buyers and sellers through the whole process, 'soup to nuts' beginning to end. It's rewarding watching how their lives change, the excitement of handing them the keys to their new home and feeling like I'm a part of their family, and sometimes becoming good friends. I love watching the smiles on their faces too!

What words of wisdom do you share most with prospective home buyers or sellers?

I always tell my clients to be patient, it will all work out in the end for both sellers and buyers. It may not always seem that way, especially when emotions are running high during the process. But my experience has shown, everything works out eventually.

What does the word "home" mean to you?

Home to me has the feeling of life accomplishment. It means love of family, being thankful! Home is truly where the heart is.

More about Darrell

Darrell has eight years of real estate experience and averages 20 to 30 sales per year. He specializes in first-time home buyers, foreclosures, mix-use commercial, and short sales.